At Goodwill NNE, sustainability is the backbone of our business.

As a social enterprise we operate diverse services that help individuals and families find stability through work, funded by revenue from our retail stores, grants, gifts and contracts. Read specific examples about our work and sustainability from 2013 here: Goodwill Susty 2013.


Over the course of 2012, we reframed our conversations about sustainability to better understand, and explain, how we deliver results for a triple bottom line analysis of the value we bring to our region. We pushed ourselves to develop a common understanding and language about sustainability, one that yields real meaning.


For our Goodwill, sustainability is the deliberate integration of economic, social and environmental considerations as the driver of our business model to ensure long term mission fulfillment. We are guided by our principles to impact people’s ability to work; be prudent, but generous; and sustain the earth.


We’re working at asking questions.  We hope, that by asking questions, we’ll be able to prevent ourselves from making decisions, and then looking back and saying, “How did we not see that consequence?”

We’re asking questions like:

  • Does our business reflect our values?
  • Do our business practices increase the earth’s capacity to sustain itself?
  • Do our financial practices reflect our commitment to our vision and mission?

Our commitment to sustainable practices is not new.  The integrated approach is.

Where are we headed?

We’re working toward zero waste. We’re working on understanding our supply chain – finding more local sourcing – and connecting more holistically with our partners and vendors.  We’re working on creating jobs.

Facts from 2011-2012

  • Through our Good Clean Property Services, more than 160 individuals with disabilities or other barriers earned a paycheck, while delivering sparkling results with earth-friendly products, at 102 retail, office and industrial locations in Maine, New Hampshire & Vermont -all in all, just shy of two million square feet of space.
  • Through our Good Neighbor program we provided 16,500 store vouchers to more than 8,300 community members in Maine, New Hampshire and Vermont.
  • 276 low-income and at-risk youth received work readiness, occupational skills training, education guidance and job search assistance in Maine and New Hampshire.
  • 302 adults and young adults with corrections experience received mentoring support and help with their education and career goals in New Hampshire.
  • 159 AmeriCorps members served in 62 sites in communities throughout Maine, New Hampshire and Vermont.
  • Through the Senior Community Service Employment Program, 160 low-income older works were placed in workplace training sites to improve their employment skills, while enhancing the capacity of municipalities, non-profit and civic organizations.
  • 432 individuals with disabilities were assisted with career assessment, job coaching and job placement services.
  • 1,645 low-income adults and dislocated workers were enrolled for intensive services and job training assistance with 51% completing their training plans and placed in employment.
  • On 971,319 occasions, donors visited Goodwill donation sites with treasures in tow.
  • Our neighbors generously donated more than 38,852,760 pounds of gently used goods.
  • We diverted 71% of donations from the waste stream through retail and recycling channels
  • Through our partnership in the Dell ReConnect program, we collected and responsibly recycled 1.9 million pounds of computers and peripherals – totaling over 5 million pounds since the program’s inception in 2009.
  • We recycled nearly 6 million pounds of paper, metal and other materials, reducing our trash costs even further.
  • Our Lean Team collaborated to conduct Kaizen Value Stream Mapping events to develop process improvements in 13 work areas throughout the organization.