Frequently Asked Questions


Q: Are Goodwill's services accredited? services

Select Goodwill programs have been CARF (Commission on Accreditation of Rehabilitation Facilities) accredited since 1972.

Q: Are my donations to Goodwill tax deductible? donations

Yes, all your donations are tax deductible. In accordance with IRS regulations, Goodwill does not assign value to your donation. Receipts for donations are available at all Goodwill stores and attended donation centers.

Q: Can anyone open a Goodwill Store? stores

Local Goodwills are autonomous 501 (c) 3 non-profit organizations that are members of Goodwill Industries International. Each organization has a geographic territory to cover and develops plans to open Goodwill stores in locations that meet certain criteria and that it can best serve.

Q: Can I drop off items at Goodwill stores? storesdonations

Yes, any of our stores will gladly accept your donation. What does Goodwill accept?

Q: Can I exchange my gift card for cash? stores

Please note that gift cards are only good towards purchases a  retail stores. They hold no cash value.

Q: Can I purchase a gift card for another person? services

Yes. If you would like to directly mail the gift card to a recipient, please include this person’s name and complete mailing address in the “Notes” section at check out.

Q: Can I purchase gift cards at a Goodwill store? stores

Yes, you can purchase gift cards at any of our retail stores inMaine, New Hampshire and northern Vermont.

Q: Do Goodwill stores offer any discounts? stores

Yes, Goodwill offers a shopper loyalty program, Club Goodwill.  For $10 a year, you receive 10% off every purchase, 25% your entire purchase on your birthday, invitations to events and a monthly e-newsletter.

Q: Does Goodwill gift cards have expiration dates or fees?

You can use your gift card any time – there is no expiration date and no associated fees.

Q: Does Goodwill Industries of Northern New England pay people with disabilities less than minimum wage? public policy

No. Our integrity revolves around how closely we adhere to our fundamental belief in the value of every human being and the ‘place’ where we live – the environment and the economy that brings structure to our communities. At Goodwill Industries of Northern New England, it is our policy and practice to always meet or…

Q: How do I get a tax receipt? donations

Donation tax receipts are available upon request when you donate to Goodwill.

Q: How is Goodwill funded? services

Our services are funded by revenue from retail and recycling operations, grants, fees, and philanthropic investments and gifts.

Q: How is Goodwill's CEO Compensation Determined?

As with all non-profits CEO compensation is determined by the volunteer Board of Directors. The Goodwill Board of Directors determined the appropriate market rate for the person with the qualifications needed to serve as Goodwill Industries of Northern New England’s CEO. The Board made an offer, and it was accepted. In 2011, we conducted a…

Q: How many donations do you receive each year? donations

In 2007, Goodwill received approximately 28,231,000 pounds of donations!

Q: How many people does Goodwill employ? employment

Goodwill employs about 2100 people in Maine, New Hampshire and Vermont.

Q: How many people does Goodwill serve in a year? services

We serve nearly 35,000 people through our health care and workforce services.

Q: How many people donate to Goodwill each year? donations

We estimate that 639,000 people made donations to Goodwill in 2007.

Q: I lost my donation receipt, can I request a copy? donations

Unfortunately, Goodwill does not keep copies of donation tax receipts.

Q: If the items in your stores are donated, why don’t you charge less for them? storesdonationsemployment

As with every business, there are built-in costs that are necessary to our operation. We pay the salaries, benefits, education and training costs of our employees who pick-up, process, distribute and sell our goods.  Our costs also include transportation, fuel, vehicle maintenance and utilities such as electricity, heat, water and sewer.  Goodwill prices items to maximize their…

Q: Is Goodwill a Charitable Organization? general

Yes, Goodwill is a 501 (c) (3) charitable nonprofit organization.

Q: Is Goodwill a religious organization? general

Goodwill Industries of Northern New England is nonsectarian.

Q: Is Goodwill NNE Autonomous? general

Yes. Goodwill Industries of Northern New England is an autonomous organization with a local volunteer board of directors. We are a member of Goodwill Industries International.

Q: Is Mark Curran CEO and Owner of Goodwill Industries? general

Mark Curran and the Think before you donate email GOODWILL CEO and owner Mark Curran profits $2.3 million a year. Goodwill is a very catchy name for his business. You donate to his business and then he sells the items for PROFIT. He pays nothing for his products and pays his workers minimum wage! Nice…

Q: What are my donations worth? donations

To determine the value of a donation, Goodwill provides handouts at each store and donation center as well as an online donation value guide. If your item is not listed, it is suggested that using 30% of the item’s original price reflects its fair market value.

Q: What can I donate to Goodwill? donations

Our Acceptable Donations page has an up to date list of items Goodwill can and cannot accept.

Q: What is Goodwill's Store Refund & Return Policy stores

Items may be returned within 7 days of date purchased, accompanied by original sales receipt and price stickers or barbs properly attached. Purchases made with Cash or Check will be for a Cash refund. Purchases made with a Credit Card will be refunded back to the original credit card used for purchase. Purchases made with…

Q: What kind of success does Goodwill have? general

The success of our human services programs is measured annually for clinical outcomes. To measure the outcomes of other departments and programs, such as administrative and retail operations, Goodwill’s Strategic Plan for 2008-2013 implements Balanced Scorecard, a management approach that utilizes measurement-based tools. These tools help measure our success from four perspectives: financial, internal business procedures,…

Q: What percentage of Goodwill’s annual budget goes toward administrative costs? general

8% of our budget is used for administrative costs

Q: When Does Goodwill Put out Halloween Costumes and Decorations? stores

Are you starting Halloween decorating early this year? Need to place first in a Halloween costume contest? If you want to know when Goodwill puts out Halloween costumes and decorations, then mark your calendar for early September. We have a large assortment of gently used and brand new items ready to hit the racks and shelves….

Q: When will I receive my gift card? stores

Gift cards purchased in-store are received immediately. Once you place your order online, your gift card will be shipped within five (5) to seven (7) business days.

Q: Where can I use Goodwill gift cards? stores

You can use your gift card at retail stores operated by Goodwill Industries of Northern New England in Maine, New Hampshire and northern Vermont. Goodwill NNE gift cards are not redeemable on our eBay and amazon online stores.

Q: Who founded Goodwill? general

Goodwill was founded by Edgar J. Helms in Boston in 1900s.  Goodwill Industries of Northern New England began operations in 1933.

Q: Who is in charge of Goodwill? general

Goodwill has a volunteer Board of Directors.  The President of the Board is Ned Helms.

Q: Will Goodwill pick up my donations? donations

Goodwill is not able to offer home pick-up service at this time.

Q: Will Goodwill replace a lost or stolen gift card? stores

Please treat gift cards like cash, as they cannot be replaced if lost or stolen.