Frequently Asked Questions (FAQs)

General Questions

  1. Are you a 501(c)3 charity?
  2. Are you autonomous?
  3. Are your programs accredited?
  4. Can I drop off items at the stores?
  5. Does Goodwill Industries of Northern New England pay people with disabilities less than minimum wage?
  6. How is Goodwill CEO Compensation Determined?
  7. How is Goodwill funded?
  8. How many people do you serve in a year?
  9. How many people does Goodwill employ?
  10. Is Goodwill a religious organization?
  11. What kind of success does Goodwill have?
  12. What percentage of Goodwill’s annual budget goes toward administrative costs?
  13. Who founded Goodwill?
  14. Who is in charge of Goodwill?
Are you a 501(c)3 charity?

Yes

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Are you autonomous?

Yes.  Goodwill Industries of Northern New England is an autonomous organization with a local volunteer board of directors. We are a member of Goodwill Industries International.

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Are your programs accredited?

Select Goodwill programs have been CARF (Commission on Accreditation of Rehabilitation Facilities) accredited since 1972.

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Can I drop off items at the stores?

Yes, any of our 25 retail store locations will gladly accept your donation.

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Does Goodwill Industries of Northern New England pay people with disabilities less than minimum wage?

No. Our integrity revolves around how closely we adhere to our fundamental belief in the value of every human being and the ‘place’ where we live – the environment and the economy that brings structure to our communities.

At Goodwill Industries of Northern New England, it is our policy and practice to always meet or exceed minimum wage for all our employees in Maine, New Hampshire and northern Vermont.  Further, through our program called Workforce Solutions, as we connect people with barriers to jobs in the marketplace, we ensure that they, too, are paid competitive wages, never less than the established minimum wage.  We work together to ensure that our world is one we all want to have – one in which people can not only live a full life for themselves, but contribute to a healthy community for us all.

This practice is core to our principles – and, is essential to the well-being of our employees and the communities where we all live.

There are 165 local, autonomous Goodwill agencies that tailor job training programs to meet the needs of local communities and employ people with disabilities or other challenges to finding employment including those who lack education or job experience.

If you would like more information on our policies and practices, please contact:

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How is Goodwill CEO Compensation Determined?

As with all non-profits CEO compensation is determined by the volunteer Board of Directors. The Goodwill Board of Directors determined the appropriate market rate for the person with the qualifications needed to serve as Goodwill Industries of Northern New England’s CEO. The Board made an offer, and it was accepted.

We recently completed this process here at Goodwill Industries of Northern New England.

In 2011, we conducted a wage survey as part of our national search to hire a new CEO/President. While this process considered the compensation of other Goodwills, the process focused on our own local market. CEO compensation surveys available from Maine Association of Nonprofits and Mercer were specific resources consulted, as well as comparative wage analysis of similarly-sized local organizations, keeping in mind the complexity of our business.

Goodwill Industries of Northern New England is a not-for-profit social enterprise serving Maine, New Hampshire, and northern Vermont. The organization includes more than 100 locations, encompassing both retail and social services, with 1,750 employees who serve in excess of 30,000 people annually.

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How is Goodwill funded?

Our services are funded by revenue from retail and recycling operations, grants, fees, and philanthropic investments and gifts.

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How many people do you serve in a year?

Last year we served nearly 50,000 people through our human services and workforce  programs.

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How many people does Goodwill employ?

Goodwill employs about 1750 people in Maine, New Hampshire and Vermont.

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Is Goodwill a religious organization?

Goodwill Industries of Northern New England is nonsectarian.

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What kind of success does Goodwill have?

The success of our human services programs is measured annually for clinical outcomes. To measure the outcomes of other departments and programs, such as administrative and retail operations, Goodwill’s Strategic Plan for 2008-2013 implements Balanced Scorecard, a management approach that utilizes measurement-based tools. These tools help measure our success from four perspectives: financial, internal business procedures, learning and growth, and customer.

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What percentage of Goodwill’s annual budget goes toward administrative costs?

7.7% of our budget is used for administrative costs

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Who founded Goodwill?

Goodwill was founded by Edgar J. Helms in Boston in 1900s.  Goodwill Industries of Northern New England began operations in 1933.

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Who is in charge of Goodwill?

Goodwill has a volunteer Board of Directors.  The President of the Board is Ned Helms.

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Donation Questions

  1. Are my donations to Goodwill tax deductible?
  2. How do I get a tax receipt?
  3. How many donations do you receive each year?
  4. How many people donate to Goodwill each year?
  5. I lost my donation receipt, can I request a copy?
  6. If the items in your stores are donated, why don’t you charge less for them?
  7. What are my donations worth?
  8. What can I donate to Goodwill?
  9. Will Goodwill pick up my donations?
Are my donations to Goodwill tax deductible?

Yes, all your donations are tax deductible. In accordance with IRS regulations, Goodwill does not assign value to your donation. Receipts for donations are available at all Goodwill stores and attended donation centers.

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How do I get a tax receipt?

Donation tax receipts are available upon request when you donate to Goodwill.

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How many donations do you receive each year?

In 2007, Goodwill received approximately 28,231,000 pounds of donations!

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How many people donate to Goodwill each year?

We estimate that 639,000 people made donations to Goodwill in 2007.

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I lost my donation receipt, can I request a copy?

Unfortunately, Goodwill does not keep copies of donation tax receipts.

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If the items in your stores are donated, why don’t you charge less for them?

As with every business, there are built-in costs that are necessary to our operation. We pay the salaries, benefits, education and training costs of our employees who pick-up, process, distribute and sell our goods.  Our costs also include transportation, fuel, vehicle maintenance and utilities such as electricity, heat, water and sewer.  Goodwill prices items to maximize their value and uses the capital to benefit our Through your donations, Goodwill strives to be a self-sufficient nonprofit organization.

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What are my donations worth?

To determine the value of a donation, Goodwill provides handouts at each store and donation center as well as an online donation value  guide.

If your item is not listed, it is suggested that using 30% of the item’s original price reflects its fair market value.

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What can I donate to Goodwill?

Our Acceptable Donations page has an up to date list of items Goodwill can and cannot accept.

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Will Goodwill pick up my donations?

Goodwill is not able to offer home pick-up service at this time.

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Retail Questions

  1. Can anyone open a Goodwill Store?
  2. Can I drop off items at the stores?
  3. Do Goodwill stores offer any discounts?
  4. If the items in your stores are donated, why don’t you charge less for them?
  5. When Does Goodwill Put out Halloween Costumes and Decorations?
Can anyone open a Goodwill Store?

Local Goodwills are autonomous 501 (c) 3 non-profit organizations that are members of Goodwill Industries International. Each organization has a geographic territory to cover and develops plans to open Goodwill stores in locations that meet certain criteria and that it can best serve.

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Can I drop off items at the stores?

Yes, any of our 25 retail store locations will gladly accept your donation.

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Do Goodwill stores offer any discounts?

Yes, Goodwill offers a shopper loyalty program, Club Goodwill.  For $10 a year, you receive 10% off every purchase, 25% your entire purchase on your birthday, invitations to events and a monthly e-newsletter.

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If the items in your stores are donated, why don’t you charge less for them?

As with every business, there are built-in costs that are necessary to our operation. We pay the salaries, benefits, education and training costs of our employees who pick-up, process, distribute and sell our goods.  Our costs also include transportation, fuel, vehicle maintenance and utilities such as electricity, heat, water and sewer.  Goodwill prices items to maximize their value and uses the capital to benefit our Through your donations, Goodwill strives to be a self-sufficient nonprofit organization.

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When Does Goodwill Put out Halloween Costumes and Decorations?

Are you starting Halloween decorating early this year? Need to place first in a Halloween costume contest? If you want to know when Goodwill puts out Halloween costumes and decorations, then mark your calendar for early September.

We have a large assortment of gently used and brand new items ready to hit the racks and shelves. If your local Goodwill sells out of ready to wear costumes, we have plenty of posts on making your own Halloween costumes and decorations.

When does Goodwill put out Halloween Costumes?

 

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Spoofs & Hoaxes

  1. Is Mark Curran CEO and Owner of Goodwill Industries?
Is Mark Curran CEO and Owner of Goodwill Industries?

Mark Curran is not the CEO and Owner of Goodwill.

Several variations of an email called Think before you donate claim Mark Curran as the CEO and Owner of Goodwill Industries. One surfaced recently claiming Goodwill is a for-profit store and the owner, Mark Curran, makes an annual salary of 2.3 million. Mark Curran has never owned Goodwill or worked for Goodwill Industries.

Jim Gibbons is the CEO of Goodwill Industries International and reports to a volunteer Board of Directors.

Anna Eleanor Roosevelt is the President & CEO of Goodwill Industries of Northern New England and reports to a volunteer Board of Directors.

Goodwill Industries of Northern New England is a 501 (c) 3 non-profit that operates in Maine, New Hampshire and Vermont providing a variety of services that connect people to market place employment, reaching nearly 50,000 people annually.

 

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